Overview
At Tantara Art, we take great care in preparing every order. Please read our refund and return policy carefully before making a purchase.
Digital Products
- All digital product sales are final
- No refunds once files (PDF, PNG, SVG, video tutorials) have been delivered
- If you did not receive your files, contact us immediately on WhatsApp
Physical Products
Refunds are accepted only if the item arrives damaged.
To request a refund:
- Contact us on WhatsApp within 48 hours of receiving the item
- Send clear photos or a video showing the damage
- Keep the original packaging as received
Once damage is verified:
- A refund will be processed within 5–7 business days
- Refund will be sent via the same payment method used
We do not offer refunds for:
- Change of mind
- Incorrect details provided by the customer
- Minor natural variations in handmade products (color, texture, finish)
Custom Orders
- Custom/personalized items cannot be returned or refunded unless damaged
- Please verify all spelling and details before confirming your order
Contact for Refund Claims
- 📱 WhatsApp: 0335-1774455
- 🌐 Tantaraart.com
